Wordala help

Frequently Asked Questions

I have questions before I send in a job. What should I do?

Please use the Contact page.

How much does it cost?

Two cents per word for proofreading or editing.

What's the turnaround time?

Enter a word count on the get started page and you'll see the live turnaround time estimate.

Where do I specify a turnaround time?

We rush through every job as fast as possible, so you don't specify a turnaround time.

Is it more expensive for a faster turnaround time?

Every job is treated as a rush and finished as quickly as possible, and every job is the same price no matter how fast you get it. See a live turnaround time estimate on the get started page.

How do I calculate the word count of a document?

Most word processors have a command to tell you the word count. If not: select all the text in the document and "Copy" it. On the job submission page, click the words I don't know the document's word count. In the box that appears, "Paste" the text. The word count will be calculated and entered for you.

The site is telling me there's a maximum word count of 25,000 words. My document is longer than that. What do I do?

Divide the longer document into parts, and send in each part as a separate job.

What's the difference between proofreading and editing?

Proofreading corrects mistakes while leaving your words and sentences as they are. Editing goes deeper—sentences and words are rearranged and rewritten as needed for clarity.

Read more about proofreading and editing on the Services page.

How and when do I pay?

After you send in a job, you'll see a PayPal payment button. You can pay via credit card, debit card, or PayPal account. You don't need a PayPal account to pay. All payments are processed securely and privately through PayPal; We do not see anything related to your payment.

Is there sales tax?

No sales tax is collected.

Where's my confirmation email?

Immediately upon sending in a job, you'll receive a confirmation email with the subject Wordala.com Confirmation. If you don't see it, it's probably in your "junk" or "spam" inbox. Check there. If it's there, mark it as "not junk" or "not spam" so you'll get future emails OK. Is the confirmation email not there? You probably ordered under the wrong email address. Please contact us here and be sure to include your name, correct email address, and info about the order, and we'll get it straightened out.

What file formats do you accept?

Microsoft Word and Power Point, .PDF, Rich Text Format (.RTF), or plain text (.TXT). Text must be editable and selectable; no scans or images of text.

What will I get back?

Here are the return file formats:

File format you sendFile format you get back"Track changes" available? More info
Microsoft Wordsameyes
Microsoft PowerPointsameno
.PDF with editable textMicrosoft Word (if "track changes" requested) or plain text (.TXT)yes
.RTFMicrosoft Word (if "track changes" requested) or .RTFyes
Plain text (.TXT)Microsoft Word (if "track changes" requested) or .TXTyes

Can I just copy-paste something for you to work on?

No, you need to upload a file which you've saved somewhere. In every word processor, you can save a file as "plain text" (.txt) or "rich text format" (.rtf). Just copy-paste text into your word processor and save it as .txt or .rtf, then send it to us on the job submission page.

Why isn't the "Track changes" checkbox visible?

The Microsoft Word "Track changes" service is not available for writing jobs, only for proofreading and editing jobs.

Do your returned documents explain why you made particular changes?

Yes, we add comments to the document when needed if: a) you didn't send in a Power Point, and b) you checked the "Track changes" checkbox on the job submission page.

Where do I log in?

You don't. To protect you (and us), you enter no personal information on Wordala.com except for your email address. Simply start every order on this page, and then we communicate with you via email.

Where's the app?

You're using it. Wasn't that easy? Wordala.com is a web app. It's designed to work lightning-fast and use very little data. Just point your browser to Wordala.com on any device and it's fast and easy to use, just like a native app!

Can I get a free sample job?

If only we were rich enough to be able to work for free... Why not send us a small proofreading or editing job of 250 words or less? It's only $5.00!

Who owns the copyright of what you write for me?

You do. In exchange for your payment, your writer irrevocably assigns and transfers to you all of his or her rights, title, and interest in his or her work. Your writer will create and sign a copyright assignment form if you would like.

Is my document and other information secure?

Wordala keeps everything you send us in the strictest confidence. Here's the Wordala.com privacy policy. We never share or publish any document you send us. Your document is stored on a secure cloud server with highly restricted access. Documents are deleted after 30 days of returning them to you. We never share your email address with anyone. Everything you type and send us on Wordala.com is encrypted by SSL, for your protection (See the padlock icon in the top URL bar?)

Who's going to work on my job?

All work is done by experienced, native English-speaking professionals who have a minimum of a master's degree in an American university. The members of our team have published novels, worked as English teachers, created popular web sites and blogs, and a lot more. They all share a great passion for correct English, and each of them works hard on making your writing the best it can be.

Can I communicate directly with the person who's working on my job?

Absolutely! You always communicate directly with your proofreader, editor, or writer via e-mail once you send us your job.

What if I'm not satisfied with your work?

We work very hard to ensure you're 100% satisfied so you use us again and tell others about our work. If for any reason you're not 100% satisfied, reply to the job's emails right away and we'll try to make it right. Read our Satisfaction Guarantee.

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