Wordala help

Frequently Asked Questions

I have questions before I submit a job. What should I do?

Please use the Contact me page.

How much does it cost?

Two cents per word for proofreading or editing. Writing new content is ten cents per word.

How do I calculate the word count of a document?

Most word processors have a command to tell you the word count. If not: select all the text in the document and "Copy" it. On the get started page, click the words I don't know the document's word count. In the box that appears, "Paste" the text. The word count will be calculated and entered for you.

The site is telling me there's a maximum word count of 25,000 words. My document is longer than that. What do I do?

Divide the longer document into parts, and submit each part as a separate job.

Where do I specify a turnaround time? Is it more expensive for a faster turnaround time?

Every job is treated as a rush and finished as quickly as possible, and every job is the same price no matter how fast you get it. The Pricing page shows live, up-to-the-minute turnaround time estimates.

What's the difference between proofreading and editing?

Proofreading corrects mistakes while leaving your words and sentences as they are. Editing goes deeper—sentences and words are rearranged and rewritten as needed for clarity.

Read more about proofreading and editing on the Services page.

How and when do I pay?

After you submit a job, you'll see a PayPal payment button. You can pay via credit card, debit card, or PayPal account. You don't need a PayPal account to pay. All payments are processed securely and privately through PayPal; I do not see anything related to your payment.

Is there sales tax?

No sales tax is collected.

Where's my confirmation email?

Immediately upon submitting an order, you'll receive a confirmation email with the subject Wordala.com Confirmation. If you don't see it, it's probably in your "junk" or "spam" inbox. Check there. If it's there, mark it as "not junk" or "not spam" so you'll get future emails OK. Is the confirmation email not there? You probably ordered under the wrong email address. Please contact me here and be sure to include your name, correct email address, and info about the order, and we'll get it straightened out.

What file formats do you accept?

Microsoft Word and Power Point, .PDF, Rich Text Format (.RTF), or plain text (.TXT). Text must be editable and selectable; no scans or images of text.

What will I get back?

Here are the return file formats:

File format you sendFile format you get back"Track changes" available? More info
Microsoft Wordsameyes
Microsoft PowerPointsameno
.PDF with editable textMicrosoft Word (if "track changes" requested) or plain text (.TXT)yes
.RTFMicrosoft Word (if "track changes" requested) or .RTFyes
Plain text (.TXT)Microsoft Word (if "track changes" requested) or .TXTyes

Can I just copy-paste something for you to work on?

No, you need to upload a file which you've saved somewhere. In every word processor, you can save a file as "plain text" (.txt) or "rich text format" (.rtf). Just copy-paste text into your word processor and save it as .txt or .rtf, then send it to me on the get started page.

Why isn't the "Track changes" checkbox visible?

The Microsoft Word "Track changes" service is not available for writing jobs, only for proofreading and editing jobs.

Do your returned documents explain why you made particular changes?

Yes, I add comments to the document when needed if: a) you didn't send me a Power Point, and b) you checked the "Track changes" checkbox on the Get Started page.

Where do I log in?

You don't. To protect you (and me), you enter no personal information on Wordala.com except for your email address. Simply start every order on this page, and then I communicate with you via email.

Where's the app?

You're using it. Wasn't that easy? Wordala.com is a web app. It's designed to work lightning-fast and use very little data. Just point your browser to Wordala.com on any device and it's fast and easy to use, just like a native app!

Can I get a free sample job?

If only I were rich enough to be able to work for free... Why not submit a small proofreading or editing job of 250 words or less? It's only $5.00!

Who owns the copyright of what you write for me?

You do. In exchange for your payment, I irrevocably assign and transfer to you all of my rights, title, and interest in my work. I will create and sign a copyright assignment form if you would like.

Is my document and other information secure?

I keep everything you submit in the strictest confidence. Here's the Wordala.com privacy policy. I will never share or publish any document you submit to me. Your document is stored on a secure cloud server with highly restricted access. Nobody but me has access to your documents, and I delete them after 30 days of returning them to you. I will never share your email address with anyone. Everything you type and submit on Wordala.com is encrypted by SSL, for your protection (See the padlock icon in the top URL bar?)

Who's going to work on my job?

All work is done by Neil Goldman, the guy who created, designed, and coded this site from scratch. I was born in Philadelphia, PA, USA, and am a native English speaker. I have a bachelor's degree and two master's degrees. I've been professionally editing English for over twelve years. I created, designed, and coded Rewordify.com from the ground up because I wanted to help more people read and learn more. I created plmey.com and wrote every word on it, too. I have had two novels published: Never Too Old To Teach, and Electric Dawn. I'm a stickler for grammar and punctuation, I love reading, editing, and writing, and I will give my utmost care and attention to your job. Wow, that was a lot of "I" statements.

What if I'm not satisfied with your work?

I work very hard to ensure you're 100% satisfied so you use me again and tell others about my work. If for any reason you're not 100% satisfied, reply to the job's emails right away and I'll try to make it right. Here's more information.

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Wordala.com
Proofreading, editing, writing, and more.